Legal · Privacy Policy
How we hold your data
Moments checks in with you before meaningful moments in your day and helps you prepare. This policy explains, plainly, what information the App collects, why, who sees it, and how you can remove it.
1. Information we collect
We collect only what the App needs to run check-ins, preparation tools and conversations with Momento, the in-app coach:
- Account information — you sign in with Apple. We receive a stable account identifier and your email address (Apple's private relay address if you chose to hide your email) and, if you allow it, your name. You also tell us what to call you, your country and, optionally, your city.
- Calendar data — if you connect Apple Calendar or Google Calendar, we read event titles, start times, and end times for upcoming events. We do not read email content, attachments, guest lists, or calendars you have not authorized.
- Moments you create — recurring check-ins, free-form entries, and the times you configure them for.
- Check-in and reflection responses — how you say you're feeling before and after a moment, and anything you write or say to the coach. What you tell Moments about how you feel is sensitive, and we use it only to provide the features you use.
- Conversations and what we build from them — we save your conversations so you can pick them up again. From them we create short summaries, a few quotes of your own words, and patterns over time. We keep these until you delete them or delete your account.
- Saved lines, tasks and support requests — lines you save, tasks you add, and messages you send to support.
- Usage data — which preparation tools you open, complete and rate, the days you were present, and how many coach replies you have used, so the App can learn what helps you.
- Device and push token — used only to deliver your check-in notifications at the right time.
Location. The country and (optionally) city you enter are location information, and we treat them as such. You type them in yourself. Moments does not request or collect your device's GPS or precise location. We use your country and city to provide the App, and if you send a Lift, the person who receives it sees your country, not your city. We do not sell this information or use it for advertising.
2. Google Calendar data, specifically
When you connect Google Calendar, Moments requests read-only access through Google's OAuth flow. We use event titles and times to create your moments, to time your reminders, and to give Momento context about your day. We do not use Google Calendar data for advertising, we do not sell it, and we do not use it to train AI models.
Moments' use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
To keep your calendar in sync, we store a Google access token for your account on our server. We ask Google to revoke it when you disconnect Calendar or delete your account. You can also revoke Moments' access at any time from your Google Account permissions page. Revoking access stops future syncing. It does not automatically delete moments already created from past events. You can delete a moment from Today and hide calendar events under Profile, Excluded events.
3. How we use this information
- To detect upcoming events and time your check-in notifications.
- To recommend a relevant preparation tool — a breathing exercise, a short guided reflection, a grounding technique — based on the kind of moment ahead.
- To power the coach conversation, which uses an AI model to respond to what you type or say.
- To surface patterns over time — for example, noticing that a certain kind of meeting tends to leave you tense — so you can see them clearly instead of guessing. If a pattern is wrong, you can mark it "not accurate" or "changed", and Moments stops treating it as true of you.
- To keep the App working: authentication, sync, and delivering notifications.
Moments does not use advertising or third-party analytics, and does not track you across other companies' apps or websites.
4. Who we share it with
We do not sell your data. We share information only with the processors that run the App on our behalf, each bound to use it solely to provide their service to us:
- Supabase — hosts our database, authentication, and backend functions. Your data is stored in Sydney, Australia.
- Anthropic — processes your text to generate coach responses and insights. This can include your name, the title, type and timing of a moment, how you said you felt, your notes, summaries and short quotes from earlier conversations, patterns, and the text you type into generated practices. We do not send audio, your email address, or your sign-in tokens. Our account with Anthropic does not allow your data to be used to train their models.
- Apple and Google — provide sign-in and, where you connect them, calendar access.
- Apple speech recognition — if you dictate to the coach, Apple's speech recognition may process your audio on Apple's servers under Apple's terms. Moments receives only the text and does not store audio.
- Push notification services (Apple Push Notification service) — deliver your check-in reminders.
If you send a Lift, the person who receives it sees your country, never your name, email or moment titles. We store which line you sent and whether it was opened or liked.
We may disclose information if required by law, or to protect the rights, safety, or property of Moments or our users.
5. Data retention and deletion
We keep your data for as long as your account is active, so the App can keep learning your patterns. You can delete a moment from Today, a conversation from the chat, and your saved lines and tasks at any time. In the App, go to Profile, then Delete account, to delete your account and the data tied to it. We also ask Apple and Google to revoke access. Deleting your account does not cancel an Apple subscription. You can also email support@moments-os.com and we will complete the deletion within 30 days, after confirming the request comes from the email address on your account.
Backups and logs are kept for a limited period and are then deleted.
6. Your rights
Whatever country you live in, you can ask us to give you a copy of your data, correct it, or delete it, and you can object to or ask us to restrict how we use it. If you are in the European Economic Area or the United Kingdom, these rights come from the GDPR. To use any of them, email support@moments-os.com. We will respond within 30 days.
7. Security
Data is encrypted in transit and at rest through our infrastructure providers. Access to production data is limited to what's needed to operate and support the App.
8. Children's privacy
Moments is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has created an account, contact us and we will remove it.
9. Changes to this policy
If this policy changes materially, we'll update the effective date above and, where required, notify you in the App. This update covers conversations and memory, patterns, tasks, Lifts, voice dictation, and the data sent to Anthropic.
10. Contact
Legal · Terms of Service
The agreement, in short
1. Acceptance
By downloading or using Moments, you agree to these terms. If you don't agree, please don't use the App.
2. What Moments is
Moments helps you check in with yourself before meaningful events and offers short preparation exercises — breathing, grounding, guided reflection, and an AI coach conversation. Moments is not a medical device, and it does not provide therapy, diagnosis, or crisis support. If you're in crisis or need medical care, please contact a licensed professional or your local emergency services. In the US, call or text 988. Elsewhere, find a helpline at findahelpline.com.
3. Your account
You're responsible for the accuracy of the information you provide and for keeping your Apple account secure. You must be at least 13 years old to use Moments. Moments is not offered in France.
4. Acceptable use
- Don't use Moments to harass, harm, or impersonate others.
- Don't attempt to reverse-engineer, scrape, or disrupt the App or its backend.
- Don't use the coach conversation to submit content that is illegal or infringes on others' rights.
- Coach replies are limited per rolling time window to keep the service available to everyone.
5. Content you provide
You own what you write and say to Moments. You grant us a limited license to process it solely to operate the features described in our Privacy Policy.
6. Subscriptions
Some features may require a paid plan. Plans and prices are as shown in the App. Payment is charged to your Apple Account and renews automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel in Settings, then Subscriptions, on your device. Deleting the App or your account does not cancel a subscription. Promo codes are personal and may expire.
7. Disclaimer of warranties
Moments is provided "as is." Insights, patterns, and AI-generated suggestions are offered for reflection, not as professional advice, and may be inaccurate. We don't guarantee the App will be uninterrupted or error-free.
8. Limitation of liability
To the extent permitted by law, Moments and its team are not liable for indirect, incidental, or consequential damages arising from your use of the App.
9. Governing law
These terms are governed by the laws of the United Arab Emirates. Nothing here limits consumer rights that the law of your country gives you and that cannot be waived.
10. Changes
We may update these terms as the App evolves. Continued use after an update means you accept the revised terms.